How many patients can I have on my portal?
You can have as many patients on your portal as you can see in your office. Patients who have completed the program can be archived and re-activated at any time.
Does it work on Mac/iphone and Windows/Android?
ChiroThinTracker works on all computer and mobile operating systems and the patient portal and doctor’s dashboards automatically update when you perform a system update on your mobile device.
Is there a mobile app?
Yes! The mobile app will be customized to your clinic site. The mobile app operates just like the desktop version for both the patient portal and the doctor’s dashboard.
I can’t find the app on iTunes or Google Play – how do I download it?
You don’t have to download the app – just open your browser on your mobile device and type in the clinic address (https//:myclinicname.chirothintracker.com) and log in. As a doctor you will receive an email to set your password when you register your clinic and we have your site built and ready to use. Once you are operational, every time you add a new patient, they will receive an email to set their password on your clinic site. You can then add the site to your home screen and a ChiroThin icon will appear on the home screen.
How do I add the site to the home screen on my phone?
Android
Visit your customized portal website and click the menu button. 
Choose Add to Home Screen. 
Click Add 
Click Add 
An icon will appear on your home screen.
iPhone or iPad
Visit the website and click the Share button. 
Choose Add to Home Screen 
Click Add 
An icon will appear on your home screen.
Is there a free trial period?
Yes! We offer a 14 day free trial period for you, your staff and your patients to try out the platform. When you subscribe through our online application portal, we will send you a SaaS (Software as a Service) Agreement that you will sign electronically. You will be asked for your clinic information on the application and this will allow us to build your site, free of charge. You will be asked for your credit card information and nothing will be billed until day 15. If you do not cancel by 12pm CST on day 14, your card will be billed the following day for the $199 activation fee as well as for your first $289 monthly subscription fee. Your card will be encrypted in our system and billed on the same day of each subsequent month until you cancel. See our cancellation policy for more information.
What does the subscription cost?
The subscription is $289 per month – no contracts, cancel anytime.
Is there a set up or activation fee?
There is no set up fee, but there is an activation fee of $199. We offer a 14 day free trial period for you, your staff and your patients to try out the platform. When you subscribe through our online application portal, we will send you a SaaS (Software as a Service) Agreement that you will sign electronically. You will be asked for your clinic information on the application and this will allow us to build your site, free of charge. You will be asked for your credit card information and nothing will be billed until day 15. If you do not cancel by 12pm CST on day 14, your card will be billed the following day for the $199 activation fee as well as for your first $289 monthly subscription fee. Your card will be encrypted in our system and billed on the same day of each subsequent month until you cancel. See our cancellation policy for more information.
Is there a discount for paying in full?
At this time we do not offer annual payments. Just like the software, it is simple and elegant. You just pay month to month and can cancel at any time.
What is the cancellation policy?
Your subscription is month to month – there are no long-term contracts and you may cancel anytime. To stop automatic billing of your account, submit your desire to cancel your subscription, in writing, 72 hours prior to your billing date. Submissions received within 72 hours of your next billing cycle will be billed and will not be refunded. Send all submissions to cancel via email to: john.schellenberg@chirothintracker.com
Is the site customized to my clinic?
Yes! As part of the application process, we will collect information from you that will allow us to build your site, on line store and patient portal customized to your clinic.
Is there an online store?
Yes! The online store is pre-loaded with all the Chironutraceutical products priced at the industry standard 100% markup. We use STRIPE to process payments and transfer the money into your account. If you would like to customize your store by changing your merchant service provider, product prices or adding other products you use in your practice, this can be accomplished by our tech support team. There are additional fees for this service.
Can I export and print my data?
Yes! Within the system there is an export and print function.
Do I have to pay for software updates?
No! You will never have to pay for updates to the platform. Because you are not downloading or receiving a copy of the software there is no license required to use it. The software is hosted on our HIPAA compliant servers and when we make changes, updates and improvements (which we are constantly doing) your site will automatically be updated.
How is my patient’s information protected?
At ChiroThinTracker, we are ChiroThin Doctors, so we understand the need for patient privacy – in fact that is one of the reasons we developed the platform. You can rest easy because our platform and all your patient data is secure. ChiroThinTracker.com is hosted on Rackspace – an industry leader in Health Care Hosting Solutions. Rackspace boasts HITRUST CSF Compliance, HIPAA Compliance and is PCI DSS Compliant. We use multiple, redundant HIPAA Compliant servers so your patient’s information is protected. Secure, compliant single-thread messaging allows you to keep all your patient conversations and recommendations stored in one secure, permanent environment.
What about Tech Support?
We have an incredible development and technical support team. There is a support button on the patient’s portal and the doctor’s dashboard. When you or a patient have a technical support issue simply submit a support ticket and we’ll quickly dispatch our team to correct the situation!