How many patients can I have on my portal?
It depends on the subscription level. Newbie allows for 4
enrolled patients, Rookie level allows for 10. Patients who have completed
their round of ChiroThin® can be enrolled and that opens up a new spot. Veteran
and All Pro levels are unlimited.
Does it work on Mac/iPhone and Windows/Android?
ChiroThinTracker works on all computer and mobile operating systems and the patient portal and doctor’s dashboards automatically update when you perform a system update on your mobile device.
Is there a mobile app?
Yes! The mobile app will be customized to your clinic site. The mobile app operates just like the desktop version for both the patient portal and the doctor’s dashboard.
I can’t find the app on iTunes or Google Play – how do I download it?
You don’t have to download the app – just open your browser on your mobile device and type in the clinic address (https//:myclinicname.chirothintracker.com) and log in. As a doctor you will receive an email to set your password when you register your clinic and we have your site built and ready to use. Once you are operational, every time you add a new patient, they will receive an email to set their password on your clinic site. Both doctors and patients can add the site to their mobile device’s home screen. A ChiroThinTracker icon will be displayed and then a simple tap of the icon will bring you to the page you saved, everytime.
How do I add the site to the home screen on my phone?
What does the subscription cost?
There are 4 subscription levels to suit the needs of every ChiroThin® clinic’s needs. Please see our Pricing for detailed description of each plan.
Is there a set up or activation fee?
No! We do not charge to build your site and we don’t charge to activate it. Contracts are month to month, and you can cancel anytime. Once you cancel, your access to the site will be blocked, however we do not delete your clinic or patient data. Subscriptions that have been cancelled can be re-activated but will incur a $199 re-activation and build fee.
Is there a discount for paying in full?
At this time we do not offer annual payments. Just like the software, it is simple and elegant. You just pay month to month and can cancel at any time.
What is the cancellation /refund policy? Can I upgrade or downgrade my subscription?
Contracts are month to month, and you can upgrade, downgrade or cancel anytime. Once you cancel, your access to the site will be blocked, however, we do not delete your clinic or patient data. Subscriptions that have been canceled can be re-activated but will incur a $199 re-activation and build fee.
To cancel your subscription simply log into your account at https://www.chirothintracker.com. On the left side click on Subscription and then Cancel.
To upgrade or downgrade your subscription, simply click on the support tab on your dashboard (or email support@chirothintracker.com) and let us know what you would like to do. We will configure the appropriate changes on the back end of the system. Please allow 24 hours for us to make the requested changes. Upgrades will incur a pro-rated daily charge to the next billing cycle and will be charged to the card on file on the day the upgrade occurs. Downgrades and the reduced monthly fee will occur on your next billing cycle.
1. Refund Eligibility
Refund requests may be considered under the following
conditions:
- Technical
Issues: If you experience a technical issue that prevents you from
using the service and our support team is unable to resolve it within a
reasonable timeframe.
- Billing
Errors: If you were incorrectly charged or billed due to system or
human error.
- Accidental
Purchases: If you purchased a subscription by mistake and contact us
within 48 hours of the transaction.
3. Non-Refundable Situations
Refunds will not be provided under these circumstances:
- Change
of mind after purchase.
- Failure
to cancel the subscription before the renewal date.
- Lack
of usage of the product during the subscription period.
- Inability
to meet customer expectations that fall outside the scope of advertised
features.
4. Refund Request Process
To request a refund, please follow these steps:
- Contact
Support: Email us at chirothintracker@gmail.com or use the in-app
support feature.
- Provide
Information: Include your account details, order ID, and a detailed
explanation of the issue.
- Resolution
Period: Our support team will review your request and respond within
5-7 business days.
5. Refund Method
Approved refunds will be processed to the original payment
method. It may take 5-10 business days for the refund to appear, depending on
your financial institution.
6. Subscription Cancellations
- Cancellation
Policy: You can cancel your subscription at any time. Cancellation
will stop future billing, but no refunds will be issued for the remainder
of the current billing cycle.
- How
to Cancel: Cancel your subscription via your account settings or by
contacting our support team.
7. Changes to This Policy
We reserve the right to update this policy at any time.
Changes will be communicated through our website or directly to customers via
email. Continued use of the service indicates acceptance of the updated policy.
If you have any questions or concerns about this policy,
please contact us at chirothintracker@gmail.com.
Is the site customized to my clinic?
Yes! As part of the application process, we will collect information from you that will allow us to build your site, online store and patient portal customized to your clinic.
Can I export and print my data?
Yes! Within the system there is an export and print function.
Do I have to pay for software updates?
No! You will never have to pay for updates to the platform. Because you are not downloading or receiving a copy of the software there is no license required to use it. The software is hosted on our HIPAA compliant servers and when we make changes, updates and improvements (which we are constantly doing) your site will automatically be updated.
How is my patient’s information protected?
The ChiroThinTracker was developed by ChiroThin® doctors so we understand the need for protecting patient privacy – in fact, that is one of reasons we developed the platform. We contracted the software engineer who wrote the HIPAA policy for the VA in North Dakota to develop our software and is hosted on his multiple redundant, fully encrypted AWS HIPAA compliant servers.
What about Tech Support?
We have an incredible development and technical support team. There is a support button on the patient’s portal and the doctor’s dashboard. When you or a patient have a technical support issue simply submit a support ticket and we’ll quickly dispatch our team to correct the situation!
In the event you cannot access the support button within the software, you can always send an email to support@chirothintracker.com and it will automatically open a ticket for you.
CONTACT US
Help Desk: support@chirothintracker.com
Dr. John: chirothintracker@gmail.com
Admin/Sales: tracker.clientservices@gmail.com
Training: tracker.clientcare@gmail.com
Let us schedule a Demo presentation for you.
You will learn how much more you can do for your practice with ChiroThin® and ChiroThinTracker.
